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Title:Angel IVR »
Pagerank history:
4recorded at May 8, 2012
4recorded at February 10, 2012
Description:IVR - Inbound IVR Solutions Angel is an award-winning provider of hosted IVR (interactive voice response) and hosted call center solutions. The Angel cloud-based IVR system helps businesses improve their customer service, personalize the caller experience, and manage all aspects of a call center in real time. Angel Inbound IVR Advantages: * Increased first call resolution by ensuring that more calls are routed to the appropriate agent * Managed volume spikes and capacity with a scalable, flexible IVR platform * Improved customer and agent satisfaction by ensuring that callers are able to service themselves through IVR, while agents have more time to cover complex issues, resulting in better customer service * Increased agent productivity by ensuring that they receive relevant customer information as calls arrive * More up-sell and cross-sell revenues by ensuring that high-value calls are routed to agents with the appropriate skills
Category:Business: Telecommunications
Link Owner:Angel
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